Returns & Exchange
- Refunds will be made for all merchandise in original unused condition within 15 days of the date of delivery.
- Returns will be done to our warehouse address.
- Refunds will be given in the original form of payment.
- Shipping and handling costs are non-refundable.
- Refund will include the cost of the item, plus any applicable sales tax.
- You can also exchange an item for another. If the price of the other item is higher than the purchased item, difference is to be paid.
- The customer will be liable to pay the freight and transport charges for the items they return, or exchange.
- 25% restocking fee on a return of items, or if the customer asks for a refund.
- All of our on-sale items are final and non-refundable (NOT eligible for refunds).
Note: Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
Custom order are made specifically for a person and it is not possible for us to re-sell it. Therefore, custom orders are Non-Refundable. However, if there is any issue with the custom order, we can try our best to resolve the issue.
Incorrect Orders Or Damaged Products
If a product is shipped incorrectly or arrives damaged, we will replace the item or accept a return of that item and provide a full refund.
All returns will be credited to the original form of payment.